Policies & Terms
When purchasing & completing an order with sheds + beams, by clicking "I Agree To Terms & Conditions" at checkout, Buyer agrees, they accept, understand, & have read and are in agreeance to the policy listed below, which includes restock fees, final sale items, return policy, return time frames.
Can I Cancel My Order?
**to insure fast shipping & order errors we do not cancel Orders**
Once an item(s) are "purchased" no refund will be issued , only store credit, even if the item(s) have not shipped.
When Will My Items Ship?
We ask for 8-10 Business days for shipping processing
- Business hours are 9am-6pm Pacific Standard time. Orders placed after 6pm on business days are considered ordered for the next day.
Can I Exchange My Item?
Because of high volume of orders we DO NOT do exchanges. No Exceptions.
What if I receive the wrong item or a damaged item?
sheds + beams needs to be notified within 48 hours of receiving items. This needs to be via email NOT SOCIAL MEDIA. Social media messages will not be accepted. If the item is damaged via USPS, we are not responsible.
*We off Free Shipping on all orders on Fridays - CODE: FREEFRIDAY
*Will offer Free Shipping Over $100 - CODE: FREESHIP
*If you are local and have made arrangements for pickup/delivery, use code for Free Shipping - CODE: LOCAL
Because of high volume of orders we DO NOT do exchanges or cancel orders.
Our Number one policy is to strive to have great customer service and happy customers, we understand life happens and things don't fit. Please Understand Our policy below for easy returns so we can provide the best possible service.
Final Sale Include:
*Items Discounted 15% or more ,or discounted $5 or more
* ALL holiday items are final sale.
* ALL FOOTWEAR ARE A FINAL SALE ITEM.
*Other FINAL SALE item include - seasonal, basics tanks, bralettes, bodysuit, swimwear, shoes, purses, purse straps, backpacks, bags, jewelry, belts, tumblers, hats, rugs, any/all Accessories, home decor, bedding/blankets, custom orders etc.
*in instances that a final sale is accepted for return there will be a fee of 30%+
*IMPORTANT**: Once an item is "purchased" no refund will be issued , only store credit, even if the items have not shipped --
* Buyer is responsible to make sure sizing is correct before ordering - once ordered we are not able to switch sizing this is so we can have fast shipping and not have errors.
*Clothing can be returned within 10 days of receiving.
* Item will only be accepted with tags on, non washed or worn. If received & has been washed or worn it will not be accepted. Items returned,
are returned at buyers cost.
* No EXCHANGES
Inventory flows fast, and items may not be in stock for exchange if you want a different size please purchase as it will not be held. We will not refund initial purchase it will be treated as a return.
Contact email@example.com for returns. We typically reply to emails with 48 business hours (DO NOT contact via social media regarding orders)
*BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING WE HIGHLY RECOMMEND PAYING FOR INSURANCE.
(item must be returned in condition it has left, if damaged buyer is responsible)
Defective Items or package discrepancies:
Life happens and we make mistakes & may accidentally send the wrong or damaged items, they must be claimed within 2 days of receiving (marked delivered)-- or are considered wear & tear. (Exterior packaging cannot be damaged see shipping section) If worn or washed within receiving (in 2 day frame or after) we are not responsible for damage/wear & tear - if same item is in stock we will replace damaged/wrong item, damaged/wrong item must be sent back within 5 Days of receiving (paid label will be sent), if not sent back within 5 days - it will be treated as a return & issued store credit. No refunds.
If damaged please email firstname.lastname@example.org photos of the damaged item(s) within two days of receiving. (Photos must be sent within two days) Make sure you choose and paid for route insurance - we are not responsible for damaged items.
*Please read washing instructions upon receiving, we are not responsible if an item is washed and shrinks, that has instructions to was by hand.
*Clothing color may have a slight different color then pictured due to lighting, & monitor colors.
* We are paperless no Invoice/packing slip will be sent... your receipt is you conformation email.
*If customer files a claim and/or threatens and item is delivered/shipped we have the right to press charges, & will no longer be able to shop with us.
*If customer files a claim and item has been in shipment not received, we will add store credit & add item back into our stock.
*We have the right to refuse service to anyone.
*Free gifts on order are only while supplies last.
*Discounts are for day email is sent.
*We sell items in photos separately, no items are sold as a group unless stated otherwise.
*We have the right to refuse orders.
*We respect you right to privacy, no information will be given to a third party.
MODIFICATION TO PRICES & ERRORS:*Prices of our products are subject to change, prices may change without any notification.
*At times we do have errors on descriptions, prices, & promotions. We have the right to cancel orders and/or change errors - this does not qualify for items refund.
Thank you all for supporting us.